We are thrilled to share the dramatic impact that Unicli for Outlook has had on one of our property management customers who recently implemented Unicli to enhance their communication strategies. Our client, a prominent Strata Management company in BC, Canada, conducted a survey among their clients to assess the quality of their email communications. The results were astounding: strata owners who interacted with property managers (PMs) using Unicli rated the communication quality 38% higher compared to those who had not yet adopted the tool.

Given these impressive results, it is no surprise that our customer is now encouraging all their PMs to use Unicli to generate the first draft of all their emails. This strategic move is not only improving communication but also boosting staff morale. During our discussions with the client, they reported a noticeable improvement in staff wellbeing among those using Unicli for Outlook. Remarkably, several staff members mentioned that even “habitual complainers” were now complimenting the strata managers, praising their “obvious attention to detail.“

About Unicli for Outlook

Using Unicli for Outlook ensures that responses are more comprehensive, precise, and easily understood. By leveraging clients’ bylaws, insurance documents, meeting minutes, and other relevant data, Unicli delivers accurate and contextually appropriate responses with minimal effort. The tool is designed to use de-escalating language when addressing complaints, incorporate pleasantries that strata managers may not have the time to add, and include various other communication enhancements. These features collectively enhance the interactions between property managers and their clients, all while saving valuable time for the managers.

At Unicli, we are committed to enhancing our property management customers’ already exceptional service. Stay tuned as more clients share their successes and experiences as they roll out Unicli across their teams!